Call Center Bases：List of Services：Improve management by BPO: Masterpiece Group

Call Center Bases

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Features of Call Centers

Extremely low price achieved utilizing overseas centers
Management of information in compliance with Privacy Mark criteria
Operated by Japanese staff members
Linkage between Dalian officials and local call centers
The first Japanese outsourcing call centers in China
Transaction in Yen without any exchange risk
Enhanced back-up system (infrastructure, power source, various networks)

Tokyo Call Center (Japan)

Tokyo Call Center offers comprehensive BPO services including not only call services but also account settlement and customer database management services.

As a first step for conducting operation at our overseas centers for further reducing costs, Tokyo Call Center helps our customers establish BPO procedures by developing preliminary operation plan and streamlining the process to prevent any trouble from occurring before transferring the operation to the overseas centers.

Tokyo Call Center is equipped with multiple functions to meet the varied requirements of our customers.

　Tokyo Call Center: Basic Information

Services	Call center services for Japanese market
Location	Nihon Seimei Minami-Azabu Bldg., 2-8-12 Minami-Azabu, Minato-ku, Tokyo
No. of booths	257
Language	Japanese
Permission	Privacy Mark (No. A820099(03) JIPDEC) PIPA(Privacy Information Protection Assessment) People's Republic of China Added Value Telecommunication Business Licence. License No.: Ryo B-2-2-20050006

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Oita Call Center (Japan)

　Oita Call Center: Basic Information

Location	Walker　Building, 2-1-10, Miyako-machi, Oita-shi, Oita, Japan
Language	Japanese
No. of booths	30

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Dalian Call Center Data Entry Center (China)

The 6-year-old Dalian Call Center is the biggest BPO center in Dalian. It is managed by a team of Japanese and Japanese-speaking Chinese staff members providing quality service to its customers.

The city of Dalian is the core of offshore outsourcing service business comprised of software development, call centers, data entry center, and other personnel/administration/accounting BPO services for Japanese market conducted in Dalian Software Park and other areas of Dalian.

The 6-year-old Dalian Call Center is the biggest BPO center in Dalian. It is managed by a team of Japanese and Japanese-speaking Chinese staff members providing quality service to its customers.

Dalian Data Entry Center has entered a business partnership with a local specialized vocational high school in 2004.

The Center is located inside the school premise and conducts daily operations while training data entry operators to achieve maintaining the quality and stable provision of manpower.

　Dalian Data Entry Center: Basic Information

Services	Data entry center service for Japanese market
Location	76, Huajin Road, Xinzhaizi Town, Ganjingzi District, Dalian.
No. of booths	450
Language	Japanese, Chinese, Korean
Certificate	PIPA(010000001(03) Privacy Information Protection Assessment)
Certificate	Privacy Mark (CN:010000001(03))

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Hong Kong Call Center (China)

　Hong Kong Call Center: Basic Information

Services	Call center services for Japanese Market and Chinese Market
Location	Goodwill Industrial Building, 36-44 Pak Tin Par Street, Tsuen Wan, New Territories, Hong Kong
Language	Japanese, Chinese, English

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Bangkok Call Center (Thailand)

Bangkok Call Center has achieved to be the first call center in the Kingdom of Thailand operated by Japanese staff members by being awarded the BOI Investment Promotion Benefits.

Thailand, also known as “Detroit of Asia,” is the residence of the factories of all the Japanese automobile manufacturers as well as around 1,300 Japanese companies.

However, it has been very difficult for foreigners to work in this country due to many laws and regulations.

Bangkok Call Center has achieved to be the first call center in the Kingdom of Thailand operated by Japanese staff members by being awarded the BOI Investment Promotion Benefits.

　Bangkok Call Center: Basic Information

Services	Call center services for Japanese market
Location	20th Fl., CAT Telecom Tower, 72 Charoen Krung Road, Bangrak, Bangrak, Bangkok 10500 Thailand
No. of booths	150
Language	Japanese, Thai
Permission	BOI Investment Promotion Benefits (by the government investment committee of the Kingdom of Thailand) The Board of Investment of Thailand Approved No.1533/2546　Activity Code 7.22(BPO) BOI(The Thailand Board of Investment) Investment Promotion Privilege 1610/2552 Activity Code 7.22(BPO)

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HEFEI 95TELEWEB BUSINESS CONSULTING (China)

　HEFEI 95TELEWEB BUSINESS CONSULTING CO.,LTD

Corporate Name	HEFEI 95TELEWEB BUSINESS CONSULTING CO.,LTD
Established	16th Seb,2011
Capital	3 million Chinese yuan
Address	Intersection of Yu Long Lu and Wan Quan He Lu, Bin Hu New District, Hefei City, Anhui Provence.

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Call Center Bases

Creating BPO services that supports global sourcing of the next generation