Services

INDEX

Contact Center Business

Multi-lingual business process outsourcing services at the lowest price in Japan utilizing the network established throughout Asia.

Contact Center Business

The main costs of the Call Centers are those for system redemption, communication, and human resources. While outsourcing operation can fluctuate operational costs, the “personnel expense” is the biggest obstacle that has to be addressed first in providing services at a low price. Focusing on this workforce issue, MPS has established a partnership with the government of Dalian of the Chinese Liaoning Ministry and opened the first Japanese offshore call center operated by Japanese operators in Dalian city in 2003. In 2005 we have established a data entry center through the partnership with “Comprehensive Technical School in Dalian,” which enabled us support various Back Office operations of our clients in both price and quality.

Supporting Capability
  • Japanese operators respond to the calls and Chinese staff undertakes the data processing to achieve the lowest price in Japan.
  • Centers are connected with exclusive lines in Japan and China where the company is awarded with Privacy Mark in Japan and PIPA in China (certified by Dalian Software Industry Association).
  • Operations are conducted in English, Korean, Taiwanese, Japanese, Hindi, Kantonese, and other Chinese languages throughout the Asian countries through the partnership with the largest call center entity in China, 800TeleServices Holding Limited.

Employment Advertisement Business

Improves advertisement effects and reduces costs taking all the recruitment activities as a whole.

Employment Advertisement Business

The most important thing for HR staff is to focus on planning recruitment strategy and making decisions. Many of the recruitment activities, however, involve cumbersome practices. MPG Employment Advertisement business supports for developing recruitment strategies, measures the effects, and make proposals for our clients. We have established partnership with many job magazines, including Recruit Co., Ltd.

Supporting Capability
  • MPG provides full support for a series of activities from posting advertisements to registration of applicants in collaboration with our various services that best suit the needs of our clients.
  • We proactively support recruitment through free papers and on Internet.
  • We provide local-based services based on our abundant experience in recruitment.

Business Financial Outsourcing Business

Daily payment system “FURISOKU” for appealing recruitment of part timers

The environment of hiring part timers is significantly changing by the elevated labor costs due to the use of temporary agencies and decrease in application due to fewer children. MPG’s proprietary “FURISOKU” information system enables our clients pay their employees on daily basis without worrying about financing, significantly increasing the effect of recruitment of part timers. Troublesome payroll calculations and management of overtime work can also be expedited on timely basis largely contributing to the reduction of personnel expenses including overhead costs.

Supporting Capability
  • FURISOKU outputs vouchers and tickets necessary for HR management.
  • Pay statements can be confirmed by mobile phones for significant improvement in convenience and reduction of paperwork.
  • We undertake all the process in the background from the planning of employment advertisement and registering applicants.

Company Profile

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