Offshore call centers of Masterpiece Group provide services to achieve effective use of your business resources and to contribute to the reduction of TCO.
Masterpiece Group has started its overseas business particularly utilizing the cost advantages generated by the price differences between Japan and other countries, starting from establishing the first Japanese outsourcing call center in China at Dalian in Liaoning Province of Northeast China in April 2003.
In recent years, MPG has expanded its overseas business to Delhi, and Bangkok, Thailand (December 2007) to enhance its services.
All the offshore call centers are operated mainly by Japanese operators to not only provide cost advantages to Japanese customers, but also to ensure quality of domestic standard in Japanese language.
The multi-lingual call centers for Chinese markets and other overseas markets provide quality service through exclusive partnership with 95Teleweb, the largest call center company in China with its center located in Beijing, China. We also provide quality services at call centers in Thailand.