Procedure Guidance

Guidance on the procedure for the request for notification, disclosure, and revision of the purposes of use or termination of use of personal information held

The client (or designated representative) who wishes MPG to notify, disclose, or revise the purposes of use or terminate the use of personal information of such client held by MPG (hereinafter referred to as “request for disclosure, etc.”) is asked to complete the prescribed request form and send it by delivery-registered post or registered mail together with identification documents (see the following list of ID certifications that MPG accepts) and other necessary documents to the following address.

MPG responds to your request or application without delay but it should be noted that notice of results may take around 2 weeks to be delivered. The notice is sent to you by registered mail.

※For the safe and secured delivery of important documents including those by which the client is identifiable, it is recommended that all documents are sent by delivery-registered post or registered mail.
The requests for notification, disclosure and/or revision of the purpose of use or the termination of use of the personal information held in association with the insurance policy will be transferred to the insurance company.

1.「Documents required for the request for disclosure, etc

The following documents and information are required for the request.

  Request for disclosure of personal
Request for disclosure of personal
Request for the notification of the purpose of use of personal information held by MPG
Request for the revision, addition, and/or elimination of personal information held by MPG
Request for the termination of use, deletion, and/or termination of provision to third party of personal information held by MPG

◎Identification documents accepted by MPG

  • Copy of residence certificate
  • Copy of driving license
  • Copy of health insurance card
  • Copy of passport
  • Copy of pension book
  • Copy of certificate of alien registration
  • Copy of seal registration certificate

These documents must include the current address of the applicant and must not be out of date or older than 6 months after they are issued. The notice of results are sent to the address mentioned in the documents (or the address of the representative when the request is posted by the representative) after we confirm the address in the request form is the same as that on the identification document.

※Please delete or make unreadable any permanent domicile specified in the identification documents by blacking out the address by the will of the requester.

  Request by the representative
Request by voluntary representative Request by caretaker or guardian
Request for disclosure of personal
  • Request form for personal information
  • ・Identification document of the requester (1)
  • ・Identification document of the representative (1)
  • ・Documents that certifies the representative is a caretaker or guardian
  • ・Postal stamps worth of 500 yen
Request for the notification of the purpose of use of personal information held by MPG
Request for the revision, addition, and/or elimination of personal information held by MPG
Request for the termination of use, deletion, and/or termination of provision to third party of personal information held by MPG

◎Documents that certifies the representative is a caretaker or guardian

  • Documents that certifies the representative is a caretaker: copy of family register (no older than 6 months after it has been issued)
  • Document that certifies the representative is a guardian: certificate of guardian who is of age (no older than 6 months after it has been issued)

※Please delete or make unreadable any permanent domicile specified in the identification documents by blacking out the address by the will of the requester.

2.Service charges

Please enclose postal stamps worth of 500 yen for the service charge for the request for notification and disclosure of the purposes of use of personal information held by MPG (the postal stamps are used for sending back the submitted documents to the client).

3.Mailing Address

The documents required for the request for disclosure, etc. must be sent to the following address by delivery-registered post or registered mail. Address:Human Relations Division, Masterpiece Group Inc. 8F, FBR Mita building, 4-1-27 Mita, Minato-ku, Tokyo

4.Request for disclosure, etc. is denied for the following reasons:

Requests for disclosure, etc. not following the method specified by MPG or those that fall into either of the following cases shall not be responded to.

  • The personal information requested does not exist in the database of MPG
  • The request form or required documents are inadequate.
  • It may damage the life, body, or properties and other rights and benefits of the requester or any third party.
  • It may violate other laws and regulations.

In case MPG determines not to respond to the request, a notice with the reason for denial will be sent immediately to the requester. It should be noted that the postal stamps sent will not be returned.

※ Handling of personal information obtained in association with the requests:

The personal information shall be used to the extent necessary for responding to the request. The clients are asked to submit the request upon consent of the purposes of use as mentioned above. It should be noted that MPG may not respond to the request if the client resist to the agreement specified in above 4. MPG takes every possible measure to manage the personal information of the clients based on appropriate safety initiatives and shall not disclose or provide the personal information to any third party without prior consent of the clients. The identification documents are destroyed by a safe method after the notice for results are sent and are retained for a specified period of time.
Protection of Personal Info.

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